Privacy Policy

1. Introduction

ChallanSetu ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we protect it when you use our website challansetu.com and our services.

2. Information We Collect

We collect the following types of information:

• Phone number - used for account creation and OTP-based login. We do not collect passwords.
• Vehicle registration number - used to submit and review your challan assistance request.
• Payment information - payments are processed entirely by Razorpay. We do not store card numbers, UPI IDs, or bank account details.
• Order history - records of challan payments made through our platform.
• Device and usage data - browser type, IP address, and basic analytics data to improve our service.

3. How We Use Your Information

• To provide challan assistance, payment processing, and settlement support.
• To process transactions and send payment confirmations and receipts.
• To respond to support requests.
• To improve our platform, fix bugs, and enhance user experience.
• To comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Payment Data & Razorpay

All payment processing is handled by Razorpay, a PCI-DSS Level 1 compliant payment gateway. When you make a payment, you interact directly with Razorpay's secure checkout. ChallanSetu receives a transaction ID and payment status - we never see or store your card, UPI, or bank details. Razorpay's privacy policy applies to the data you share with them during checkout.

5. Data Security

We use HTTPS encryption for all data transmitted between your browser and our servers. Access to personal data is restricted to authorised personnel only. We regularly review our security practices.

6. Data Retention

We retain your account and order data for as long as your account is active or as required by law. You may request deletion of your account and associated data by emailing us at challansetu@gmail.com.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at challansetu@gmail.com. We will respond within 30 days.

8. Cookies

We use essential cookies for session management and authentication. We use analytics cookies (e.g. Google Analytics) to understand how users interact with our site. You can disable cookies in your browser settings, but this may affect certain features.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or a notice on our website. Continued use of the service after changes constitutes acceptance.

10. Contact Us

For any privacy-related questions or requests, contact us at: challansetu@gmail.com